Support — AI Together

We reply within 24–48 hours · Direct contact: br-l@hotmail.com

1. How do I pair with someone?

Every account has its own PIN. Open Start a chat and choose:

• Enter their PIN — type their code and you are both paired.
• Share my PIN — give them your code, or send the invite link.

Pairing needs both sides to agree — nobody can add you without your knowledge.

2. I lost my PIN or my phone

Your PIN lives on your device, so we cannot look it up for you. The way back is trustee recovery: you pick two people you trust ahead of time in account settings, and if your device is lost they approve your recovery request. Your account returns immediately, and the old device is signed out automatically.

If you have not set trustees yet, set them now — the feature only works if it was in place before the device was lost.

3. I moved to a new device

On the old device: Settings → Privacy & Security → Transfer to a new device. A QR code appears; scan it with the new device. The code is valid for 5 minutes and works once. The whole account moves across with all your chats, and the old device stops using the code.

4. I want to unpair from someone

Open the chat → Info → Unpair. It is a full severance on both sides: chat, activity and statuses all stop between the two accounts.

5. Muting activity

If you don't want activity alerts from a specific person, mute them from the chat info screen. Muting is shared — it silences both sides, and a notice appears in the chat.

6. Reporting content or a person

On any post, comment or account, tap Report. We review reports within 24 hours, and you can also block the person outright, which cuts everything between you.

7. Deleting your account

Settings → Delete account. All your data is purged within 7 days — a right guaranteed to you in our Privacy Policy.

8. I'm not getting notifications

• Check that notifications are enabled for the app in your device settings.
• On Android, turn off battery saving for the app so it isn't stopped in the background.
• Check that you haven't muted the person or lowered their “relation” level.

9. Still stuck?

Email br-l@hotmail.com and include your device type and the app version (Settings → About) — it helps us find the problem faster.